Registration
Visit the registration page, enter your full name, date of birth, email address, and create a secure password. Once submitted, you'll receive a confirmation email to verify your address.
You need your full legal name, date of birth, residential address, email address, and a mobile phone number. All information is encrypted and stored securely.
You must be 18 or older and physically located in Alberta. Registration asks you to confirm that location.
Yes, creating an account is completely free. There are no registration fees.
Verification
AGLC-regulated play is limited to adults. Upload a real JPG, PNG, or PDF. A valid file sets your account to Verified. An empty submission does not change your status. Play, deposit, and withdrawal require a verified account.
We accept government-issued photo ID (passport, driver's licence, or national identity card) and proof of address (utility bill, bank statement, or government letter dated within 3 months). A compliance officer reviews the files by hand.
A valid JPG, PNG, or PDF verifies the account when it is accepted. An empty or unreadable file leaves the status unchanged.
Play, deposit, and withdrawal stay closed until a valid JPG, PNG, or PDF has verified the account.
Casino Games
We offer online slots, live casino games (Live Blackjack, Live Roulette, Live Baccarat, Game Shows), table games, jackpot games, and instant win games.
Yes. All casino games use certified random number generators (RNGs) to ensure fair outcomes. Our games are provided by licensed software providers and are independently tested for fairness.
RTP is the percentage of all wagered money that a slot machine or casino game will pay back to players over time. For example, a game with an RTP of 96% will theoretically return $96 for every $100 wagered, over a very large number of plays.
Jackpot games, particularly progressive jackpot slots, feature prize pools that grow every time a bet is placed on the game across all connected casinos. They can reach very large amounts, but the odds of winning are lower than on standard slots.
The live casino features real-time table games with professional human dealers, streamed in HD video. You can interact with the dealer and see the game unfold in real time from a studio or real casino environment.
AuraKasino is accessible via mobile browser on iOS and Android devices. Our site is fully responsive and designed for mobile use. A dedicated app is not currently available.
Banking
Interac, Visa, Mastercard, online banking, bank transfer, and debit. All transactions are in Canadian dollars.
Deposits are C$10 to C$5,000. The minimum withdrawal is C$20.
Visa withdrawals typically take 1–5 business days. Bank Transfer withdrawals take 3–7 business days. Processing times may be longer if additional verification is required.
AuraKasino does not charge fees for deposits or withdrawals. However, your bank or card issuer may apply fees for certain transactions, particularly international transfers. Check with your bank for details.
In most cases, withdrawals must be made to the same payment method used for the original deposit. This is required by anti-money laundering regulations. Contact support if you need assistance.
A withdrawal can wait if our compliance team needs another document. They review those files by hand. We email you if that happens. The hold is not an automated identity decision.
Account Security
On the login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link by email. The link expires after 1 hour.
Yes. All data is transmitted over SSL/TLS encrypted connections. Financial transactions are handled through PCI DSS-compliant processors. We do not store full card numbers on our servers.
Contact us immediately at support@canada5.slonik.store. Change your password and do not share your login credentials with anyone. We will investigate and take appropriate action.
No. Each player may only hold one account. Duplicate accounts are not permitted and may result in account closure and forfeiture of funds.
Responsible Gambling
Log in to your account and navigate to the Responsible Gambling section in your account settings. From there you can set daily, weekly, or monthly deposit limits. Decreases take effect immediately; increases apply after a 24-hour cooling period.
Go to your account settings and select Self-Exclusion, or contact our support team at support@canada5.slonik.store. Self-exclusion takes effect immediately and cannot be reversed during the chosen period (6 months to permanent).
Contact 211 Alberta at ab.211.ca or GameSense at gamesenseab.ca, phone 1-833-447-7523. Self-exclusion is administered through AGLC’s centralized self-exclusion program.
Yes. You can request a cooling-off period of 24 hours, 7 days, or up to 6 weeks in your account settings. During this time, you will not be able to log in or place bets.
Support
You can contact our support team by email at support@canada5.slonik.store or via our Contact Us page at /contact-us. We aim to respond to all enquiries within 24 hours.
Support is open every day from 9:00 to 21:00 Mountain Time at support@canada5.slonik.store.
We currently offer email support. For detailed or sensitive enquiries, email allows for a thorough and documented response. Visit our Contact Us page to send a message.
Can't find what you're looking for? Contact our support team at support@canada5.slonik.store.