Privacy Policy

1. Introduction

AuraKasino is operated by CCR Enterprise Gaming SRL ("we", "us", "our"). This Privacy Policy describes how we collect, use, store, and share your personal data when you use our website at .

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Data Controller

CCR Enterprise Gaming SRL is the controller of personal information collected through AuraKasino. We handle that information under Alberta’s Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

The controller is:

3. Data We Collect

We collect the following categories of personal data:

• Identity Data: full name, date of birth, gender, and government-issued ID details
• Contact Data: email address, postal address, and phone number
• Financial Data: payment method details (not full card numbers), transaction history, and account balances
• Technical Data: IP address, browser type, device identifiers, and usage data
• Usage Data: game history, session duration, and in-app interactions
• Communications Data: records of support messages and correspondence

4. How We Collect Data

We collect data through:

• Registration and account creation forms
• Documents you submit for manual identity verification
• Deposit and withdrawal transactions
• Cookies and similar tracking technologies (see Section 15)
• Customer support communications
• Automatic technical data collection from your device and browser

5. Why We Use Your Data

We use your personal data to:

• Create and manage your account
• Verify your identity and age (18+)
• Process deposits and withdrawals
• Comply with our legal and regulatory obligations, including identity checks required for AGLC-regulated play in Alberta
• Prevent fraud, money laundering, and underage gambling
• Provide customer support
• Monitor responsible gambling and implement player protection measures
• Improve our website and services
• Send service communications (account updates, transaction confirmations)

6. Legal Basis for Processing

We process your data on the following legal grounds:

• Contractual necessity: to provide the services described in our Terms and Conditions
• Legal obligation: to comply with regulatory requirements, including identity verification and anti-money laundering
• Legitimate interests: to operate our business, prevent fraud, and improve our services
• Consent: for optional marketing communications and non-essential cookies (where applicable)

7. Data Sharing

Our compliance team reviews identity documents in-house. We do not send them to an automated identity-verification service. We may share other personal data with:

• Payment processors: to process deposits and withdrawals (PCI DSS-compliant processors)
• Regulatory authorities: as required by the Alberta Gaming, Liquor and Cannabis Commission (AGLC) and applicable law
• IT service providers: for hosting, security, and technical operations
• Law enforcement: when legally required to prevent or investigate crime

We do not sell your personal data to third parties for their own marketing purposes.

8. International Transfers

As our operator is based in Costa Rica, your data may be transferred to and stored outside your home country. We ensure that any such transfer includes appropriate safeguards, such as contractual clauses approved by relevant supervisory authorities.

9. Data Retention

We retain your personal data for as long as your account is active and for up to 5 years after account closure, or longer where required by regulatory obligations (e.g., anti-money laundering records must be kept for 7 years in some jurisdictions).

After the retention period, data is securely deleted or anonymised.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data (subject to regulatory retention requirements)
• Right to restriction: request that we limit processing of your data in certain circumstances
• Right to portability: request your data in a machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@canada5.slonik.store. We will respond within 30 days.

11. Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, PCI DSS-compliant payment processing, access controls, and regular security assessments.

No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your information.

12. Children and Minors

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 18, we will delete it promptly. If you are a parent or guardian and believe your child has registered with us, please contact us immediately.

13. Marketing Communications

We will only send you marketing communications where you have given your consent, or where we have a legitimate interest to do so. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, or by contacting us at support@canada5.slonik.store.

14. Automated Decision-Making

A valid JPG, PNG, or PDF identity document verifies the account. An empty submission does not change verification status. We do not sell personal information.

If a separate automated process, other than KYC, significantly affects you, you can ask a person to review that decision. Contact us at support@canada5.slonik.store.

15. Cookies

We use cookies and similar technologies on our website. For full details of the cookies we use and your choices, see our Cookie Policy.

16. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party sites you visit.

17. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

18. Complaints

If you have concerns about how we handle your personal data, please contact us first at support@canada5.slonik.store. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country.

19. Contact

For any questions or requests regarding this Privacy Policy, contact us at:

support@canada5.slonik.store
CCR Enterprise Gaming SRL, 136 Street, Marginal North, Próspero Fernández Highway, Route 27, Fuentecantos Building, 1st Floor, GLA Group Offices, Costa Rica

20. Governing Law

This Privacy Policy is governed by the laws of Alberta and Canada, including PIPA and PIPEDA, together with the operator’s obligations where personal information is handled outside Alberta. Licensed and regulated by the Alberta Gaming, Liquor and Cannabis Commission (AGLC) for online casino and sports betting in Alberta.