Need help now? Contact 211 Alberta or GameSense at 1-833-447-7523. Support at AuraKasino is open every day from 9:00 to 21:00 Mountain Time.
Understanding the Risks of Gambling
Casino gaming is a form of entertainment. Like all forms of gambling, it carries inherent financial risk. Outcomes are determined by random number generators (RNGs) and are not predictable or controllable by the player.
The house edge means that over time, the casino retains a statistical advantage. Players should never gamble with money they cannot afford to lose, and should never view gambling as a way to make money or recover previous losses.
Signs that gambling may be becoming a problem include: spending more time or money than planned, gambling to escape stress or negative emotions, lying about gambling activity, and neglecting responsibilities because of gambling.
Minimum Age Requirement
AuraKasino is strictly for adults aged 18 and over. Age is confirmed in the manual KYC review: a member of our compliance team checks the identity documents you submit. You cannot deposit or play until that review is complete.
If you believe a minor has accessed this site, please contact us immediately at support@canada5.slonik.store.
We do not knowingly permit anyone under the age of 18 to register or play. Parents and guardians should use parental control software to prevent minors from accessing online gambling sites.
Recognising Problem Gambling
Problem gambling can affect anyone. Common warning signs include:
- Spending more money on gambling than you can afford
- Borrowing money to fund gambling
- Feeling the need to gamble with increasing amounts to feel the same excitement
- Restlessness or irritability when trying to cut down
- Using gambling to escape problems or relieve feelings of helplessness or anxiety
- Chasing losses — returning to win back money after losing
- Lying to family or friends about how much you gamble
- Neglecting work, family, or other responsibilities because of gambling
If you recognise any of these signs in yourself, please seek help. The resources below are available free of charge.
Player Protection Tools
We provide a range of tools to help you manage your gambling activity. All limits can be set or adjusted in your account settings, or by contacting support.
Deposit Limits
Set daily, weekly, or monthly limits. A deposit over the limit is blocked. Lower limits apply immediately; a higher limit applies after 24 hours.
Loss Limits
When your net loss for the day, week, or month would pass the limit, the next casino stake or sports bet is blocked.
Session Limits
Set a session length in minutes. Once that time has passed, further stakes and bets are blocked until you log in again.
Reality Checks
Receive a periodic reminder showing how long you have been playing and how much you have wagered. These prompts help you stay aware of your activity.
Cooling-Off Period
Request a temporary break from gambling of 24 hours, 7 days, or up to 6 weeks. During this period, you will not be able to log in or place bets.
Self-Exclusion
Choose 6 months, 1 year, 2 years, 5 years, or indefinite. The account locks immediately. Self-exclusion is administered through AGLC’s centralized self-exclusion program.
Self-Exclusion
Self-exclusion locks your account so you cannot log in, deposit, or stake. Self-exclusion is administered through AGLC’s centralized self-exclusion program.
- Log in and open Self-exclusion
- Choose 6 months, 1 year, 2 years, 5 years, or indefinite
- Confirm. The lock takes effect immediately and you are logged out
Alternatively, contact our support team at support@canada5.slonik.store to request self-exclusion by email.
Self-exclusion cannot be reversed during the chosen period. If you are experiencing gambling-related harm, we strongly encourage you to use this tool and seek support from one of the organisations listed below.
Account Restrictions
In addition to voluntary tools, we reserve the right to impose account restrictions, including temporary suspension, permanent closure, or withdrawal of promotional access, where we believe a player is showing signs of problem gambling or is not using the platform in accordance with our Terms and Conditions.
We may also impose restrictions to comply with regulatory requirements or recommendations from recognised responsible gambling organisations.
Support Organisations
Alberta support:
211 Alberta
Information and referral for health and social supports, including problem gambling.
ab.211.caFor questions about responsible gambling tools available on AuraKasino, contact our support team at support@canada5.slonik.store.