Operator lock
An operator self-exclusion locks this account for at least 6 months. It is not Kahnawà:ke Comprehensive Self-Exclusion. Logged-in players choose 6 months, 1 year, 2 years, 5 years, or indefinite on Account exclusion. The lock starts when that form is confirmed. An email to support does not start the lock by itself.
While the lock is in force you cannot sign in, deposit, or stake on this account. A second exclusion cannot be started on an account that is already locked. The balance is not forfeited. The marketing checkbox is stored, and this website does not send product mail.
When a timed lock passes, the same account can sign in again. An indefinite lock does not pass. A new registration that matches the same full name and date of birth is refused while an exclusion record exists, including after a timed lock has ended. The match is name and date of birth only.
There is no 24-hour, 7-day, or 6-week cooling-off tool on this website.
Kahnawà:ke Comprehensive Self-Exclusion
Comprehensive Self-Exclusion is requested from the Kahnawà:ke Gaming Commission, not from this form. The interactive player page states that, once effective, that exclusion is permanent and irrevocable: gamingcommission.ca/interactive-gaming/players.
Questions about that process go to exclusion@gamingcommission.ca. Use the official site, gamingcommission.ca. This website cannot grant Comprehensive Self-Exclusion, and the local “indefinite” option is not that program.
The published permit-holder list names CCR Enterprise Gaming Ltd. with https://aurakasino.com. This hostname is not that URL.
Help now
Call or text 988. The responsible gambling page also lists the Responsible Gambling Council. That line is not the regulator of this website.